ak44's Privacy Policy

ak44 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to all services provided through the ak44app.cam website and its Android and iOS applications. When you register, log in, make a deposit, or use any service, you fall under the scope of this policy.

This policy supplements our Terms and Conditions and must be read alongside them. In the event of a conflict, the Terms and Conditions will take precedence, except on matters of personal data protection, where this privacy policy will be considered final.

ak44 may collect the following types of information:

2.1 Information Provided Directly

• Full name, date of birth and national identity card details
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• Payment identity — such as the last four digits of a bKash, Nagad or Rocket account
• Messages or attachments you send when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system and screen resolution
• Time spent on the site, pages visited and click patterns
• Login time, session duration and logout details
• Data collected from cookies and similar tracking technologies

2.3 Transaction and Gaming Data

• Deposit and withdrawal amounts and times
• Betting history and records of participation in slots or live casino
• Bonus claim history and wagering progress

Collected information is used for the following purposes:

• Account management: To handle registration, identity verification (KYC), login and account security.
• Payment processing: To receive deposits and complete withdrawals — in particular through bKash, Nagad and Rocket.
• Service improvement: To analyse user experience and improve platform performance.
• Promotions and bonuses: To inform you of relevant offers based on your usage patterns.
• Fraud prevention: To identify unusual transactions and protect accounts.
• Legal obligations: To comply with applicable regulations and assist authorities when required.
• Customer support: To help resolve your issues via live chat or email.

ak44 never sells your personal information to advertisers or unrelated third parties.

ak44 may share your information with third parties only in the following limited circumstances:

4.1 Payment Service Providers

The necessary transaction information is shared with the payment gateways of bKash, Nagad and Rocket to process deposits and withdrawals. These providers operate under their own privacy policies.

4.2 Technology and Service Partners

Limited information may be shared with selected technology partners to maintain platform functionality, such as for cloud storage, security scanning or analytics services. These partners are contractually bound to protect the confidentiality of the information.

4.3 Legal Obligations

ak44 may be required to disclose information in response to a court order, government directive or a lawful request from a law enforcement agency. In such cases, the amount of information disclosed will be kept to a minimum.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. However, equivalent protections under this privacy policy will continue to apply under the new ownership.

Cookies and similar technologies are used on the ak44 website and app. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens and the core functionality of the platform. Disabling them will prevent the service from working properly.

5.2 Analytical Cookies

These cookies are used to analyse user behaviour, identify the most visited sections and improve the platform. The data collected is aggregated — it is not personally identifiable.

5.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, turning off essential cookies may cause some features of the site to stop working properly.

ak44 applies both technical and administrative security measures to protect your personal information:

• SSL encryption: All data transmission is encrypted using TLS/SSL technology.
• Password hashing: Passwords are never stored directly — strong encryption algorithms are used.
• Two-factor verification: OTP-based verification is active.
• Access control: Only authorised staff can access personal information.
• Security testing: Regular system audits and vulnerability checks are conducted.

ak44 retains your information only for as long as it is needed to fulfil its purpose or a legal obligation exists. General guidelines are as follows:

• Active account data: Retained for as long as the account remains active.
• Closed account data: Archived for at least five years after account closure — for legal and audit purposes.
• Transaction records: Retained for the period required under financial regulations.
• Customer support communications: Retained for a reasonable period to assist with dispute resolution.

Once the set period has ended, data is permanently deleted by secure means.

As an ak44 user, you have the following rights:

8.1 Right to Information

You can find out what information ak44 holds about you and how it is being used.

8.2 Right to Correction

If your account contains incorrect or outdated information, contact customer support to have it corrected.

8.3 Right to Request Deletion

Beyond legal retention obligations, you may request that your data be deleted. For active accounts, this request is linked to account closure.

8.4 Right to Object to Processing

You may object to optional data processing, such as receiving promotional messages. This can be changed through your account settings or by contacting customer support.

To exercise these rights or for any questions, you can visit our FAQ section or contact customer support directly.

ak44's services are only for persons aged 21 or older. Personal information of minors is not collected, and if collected knowingly, it will be deleted immediately.

Age is verified at the time of registration. If a user registers with incorrect age information, ak44 reserves the right to suspend the account. To learn more about responsible gaming, read our Responsible Gaming page.

ak44 reserves the right to update this privacy policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email. Changes will take effect from the date they are published.

Continuing to use the service after a policy change means you have accepted the updated terms. You are advised to check this page regularly for any changes.

ak44 is a trusted online gaming platform. To learn more about who we are and our background, read our About Us page.

For any questions, complaints or requests regarding this privacy policy, please get in touch with us. Our customer support team is available in both Bengali and English, 24 hours a day, seven days a week.